Our facility is designed to provide high quality, high accuracy transcription focusing on US-based healthcare facilities, hospitals, clinics, individual medical practitioners and/or groups. Our in-place methods and administrative measures assure our clients precision transcriptions while technology policies are used to guard data integrity and highavailability. We adhere to strict privacy and security standards to ensure HIPAA implementation rules.

The center is physically secured with a server-based biometric fingerprint scanner system where entry/exit access is logged thus limiting authenticated users to allowable access locations. Digital surveillance cameras monitor all entrance and exit activity points including data centers and support offices. Our file-routing, queuing and transcription system is provided by Scribe Healthcare Technologies, the same system that powers the biggest names in the healthcare industry.

All servers and databases are located in a state-of-the-art, climate controlled facility equipped with fire detection and suppression system and uninterruptible power supplies. The secured internal network is protected by a combination of hardware and software firewalls. Access to these servers is limited to registered users. An audit trail of all transactions including user sessions is maintained.

Internet connectivity is provided by Asia Netcom, the first Pan-Asian fiber-optic telecommunications network, providing GlobalQuest BPO with connectivity, data transmission, and Internet protocol (IP)-based services. A second, multi-tiered connection to PLDT, the country’s largest telecommunications network, is maintained for backup. This assures clients of zero system downtime, and a faster user experience.

As we believe that success of this venture depends upon its human resources, we have carefully selected trained, goal oriented and highly motivated individuals who can handle our job requirements, balanced with a highly reliable management team. Our workforce is ready to provide a turn around time (TAT) specific to our client needs, and prepared to service client requirements any time of the day.